Shipping policy
This Shipping Policy describes shipping and delivery practices for products purchased through Nectarcrest Coffee Works, a storefront operated by Nectarcrest LLC (“Nectarcrest,” “we,” “us,” or “our”).
Order Processing and Fulfillment
Products offered through Nectarcrest Coffee Works may be produced, roasted, packaged, or shipped by third-party fulfillment partners on behalf of Nectarcrest LLC. Processing and delivery times may vary depending on the products in your order.
Coffee Orders
Our coffee is roasted and fulfilled through a specialty coffee fulfillment partner. Coffee orders generally require 1–5 business days for roasting and fulfillment before they are ready to ship.
Once shipped, standard delivery generally takes an additional 1–5 business days depending on the destination and carrier conditions. These timeframes are estimates and are not guaranteed delivery dates.
Standard shipping on coffee products is currently free within the United States.
Merchandise and Other Products
Merchandise and other non-coffee products may be produced and fulfilled separately from coffee products. Applicable shipping charges are displayed at checkout before you complete your purchase.
Processing and delivery times may vary by product, fulfillment location, destination, and carrier.
Orders With Multiple Products
Products in the same order may be fulfilled from different locations or by different fulfillment partners. As a result, an order may arrive in more than one shipment and on different dates.
You will not be charged additional shipping solely because we divide an order into multiple shipments after your order has been placed. Any applicable shipping charges will be shown during checkout.
Tracking
Tracking information is provided when available after a shipment has been prepared and transferred to the carrier. Orders containing separately fulfilled products may receive more than one tracking number or shipping notification.
Delivery Estimates
Processing and delivery timeframes are estimates unless Nectarcrest LLC expressly states otherwise. Delivery may be affected by carriers, fulfillment providers, weather, holidays, destination, and other circumstances outside our reasonable control.
A shipping or delivery estimate does not constitute a guaranteed delivery date.
Shipping Addresses
Please review your shipping address carefully before submitting your order. Customers are responsible for providing complete and accurate delivery information.
If you discover an error after placing an order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered fulfillment or been shipped.
Delayed, Lost, Damaged, or Incorrect Shipments
If your order is significantly delayed, appears to be lost, arrives damaged, or contains an incorrect item, please contact us with your order information and, when appropriate, photographs of the shipment or product.
We will work with the applicable fulfillment partner or carrier to investigate and determine an appropriate resolution consistent with our Refund Policy and applicable law.
International Shipping
Nectarcrest Coffee Works currently serves the United States through its active online market. International ordering and shipping are not currently offered through the storefront.
If international sales are introduced in the future, applicable shipping terms, charges, and policies may differ.
Contact
Questions about shipping or an existing order may be directed to:
Nectarcrest LLC
Nectarcrest Coffee Works
Service@Nectarcrest.Shop
Mailing address:
Nectarcrest LLC
436 Southbridge St, Suite 2 #1035
Auburn, MA 01501
United States