Refund policy

Returns

We offer a 14-day return period on eligible merchandise. You have 14 days after receiving an eligible item to request a return.

To be eligible for a return, merchandise must be in the same condition in which you received it, unworn or unused, with tags where applicable, and in its original packaging. You will also need your receipt or other proof of purchase.

Coffee, tea, and other consumable products are generally not eligible for return. If a consumable product arrives damaged, defective, incorrect, or otherwise has a problem, please contact us so we can evaluate the issue and make it right.

To request a return, contact us at Service@Nectarcrest.Shop. If your return is authorized, we will provide instructions explaining how and where to send your package. Items returned without prior authorization may not be accepted. Please do not return an item to an address shown on its original shipment unless we specifically instruct you to do so.

For eligible returns based on preference or change of mind, the customer is responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, we will work with you to resolve the issue and provide return instructions, if a return is necessary, at no additional shipping cost to you.

You can always contact us with return questions at Service@Nectarcrest.Shop.

Damaged, defective, or incorrect items

Please inspect your order after delivery and contact us promptly if an item is defective or damaged, or if you receive the wrong item. Please include your order information and, when appropriate, photographs of the item and packaging so that we can evaluate the problem and make it right.

Exceptions and non-returnable items

Coffee, tea, and other consumable products generally cannot be returned for food-safety and product-integrity reasons. Custom or personalized products are also not eligible for return unless they arrive damaged, defective, or incorrect.

Items specifically identified as final sale at the time of purchase and gift cards are not eligible for return, except where otherwise required by law.

Please contact us if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like a different eligible item, please request a return for the item you received. Once the return is accepted, you can place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect an authorized return and let you know whether the refund has been approved. Approved refunds will be issued automatically to your original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at Service@Nectarcrest.Shop.